The time taken indicates this is what they were doing. If you open up the virus checker and look for history, you should see they have run a scan. Neither of these can be monitored by the school. Is it Sophos Home or Sophos Home Premium? If the school has one of the big packages then they get licences they can provide to staff and students. You'll see below that I think the staff behaved badly, for people that work in education but being rude back won't help. Then ask why they installed the software, how it works and did they find any issues with your device. Thank them for getting you back on the network. Go see the IT staff that installed the software. I work in IT including the education sector. just some explanation as to how much control these IT people have over my computer, and exactly what activity they are monitoring would be really appreciated. Can they see I'm typing this Reddit post out right now? Uh. I think one of them mumbled something about security or anti virus? Then they finally give my computer back and yay, I have wifi again, but I also have something called Sophos Home installed? So I did some research because it all seemed very strange (they did this to a few of my friends who asked for the wifi pw, too) and apparently It is anti-virus software, but they can also monitor my search history and stuff now? Exactly what can they see? My google searches? The websites I visit? My actual computer screen? Someone please tell me! This whole situation just makes me feel uncomfortable because they knew It was my personal computer and they didn't explain anything to me, and I don't like the idea of everything I do being monitored. So my school's wifi password changed, so I asked the IT people for the new password, and instead of just giving it to me two IT dudes came over and took my computer for like an hour, and kept randomly asking me to put in my password for them, open my emails for them, etc. r/talesfromtechsupport - Support stories from the trenches r/sysadmin - General Sysadmin topics and rants r/aww - For your support-related relief needs Sophos XG - Official How-to videos for the XGĭavid Okeyode - XG/UTM Cloud How-to videos Naked Security - Award-winning computer security news Posts from your own blog are welcome, as long as disclosure is made, they are relevant to the sub, and follow Reddit rules regarding self-promotion Posts should be related to Sophos as a company or its productsģ. Members are expected to follow the basic rules of ReddiquetteĢ. Community members shall conduct themselves with professionalism You will receive an email notification with your ticket number and next steps.1.Select the appropriate form based on your issue, complete and submit.
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